A disabled minister has told the rail industry tha

first_imgA disabled minister has told the rail industry that his postbag is overflowing with complaints from disabled passengers who are not receiving the assistance they need to use its services.Paul Maynard (pictured), the rail minister, was speaking after the Office of Rail and Road (ORR) published new research on the quality of the assistance services provided by train companies.He said the regulator’s research showed what was being done well by the industry, but also “what is not being done so well”, adding: “In this research we do learn rather a lot”.ORR published three pieces of research: on the Passenger Assist scheme, which allows disabled passengers to book assistance in advance by telephone, email and the web; on Turn Up And Go (TUAG), which provides assistance to rail passengers who have not booked in advance, and which companies must provide “where reasonably practicable”; and on the overall performance of these two assisted travel schemes.The free help provided by rail companies includes assistance such as boarding or leaving a train, help with luggage or with buying tickets, assistance finding passengers’ way about the station, or with booking the use of a ramp to board or leave a train.As part of the research, mystery shoppers carried out more than 300 journeys across England, Scotland and Wales earlier this year to test how well TUAG was working.But only four-fifths (79 per cent) of those who asked for assistance both with boarding and alighting on the same journey leg received it.  And of the mystery shoppers on 21 journeys who pressed the help buttons at stations to ask for assistance, only six received that help from rail staff.One mystery shopper said: “I went to the ticket office which was full of staff and only one other customer, I spoke to a guy who just grunted and said that they didn’t have assistance.”Another said: “The man refused to help me around the station and threatened to put me back on a train to [where they had come from]. A member of the public had to rescue me.”A third mystery shopper, who has a cognitive impairment, said: “Member of staff did not seem to understand why I needed assistance. They seemed to assume that I should be able to manage.”Another said: “I was informed someone would come to help me find a seat but no one showed up.”And yet another said: “The staff were all very rude and made me feel humiliated.”But there were also many positive comments, including one mystery shopper who said: “Helpful members of staff, I didn’t feel like I was in the way.”Another said: “Journey was flawless, quality service was provided.”The research also found that only four-fifths of Passenger Assist customers (81 per cent) received all the assistance they booked in advance, while more than one in 10 (12 per cent) received none of the help they booked.It also found that more than half (54 per cent) of those disabled people and carers who took part in a survey were not aware of Passenger Assist.Maynard said: “Getting people to the right place at the right time, and communicating information down the line; this is the bread and butter of any rail company.“But for a variety of reasons, disabled people aren’t getting the service they are owed.”He said some disabled passengers had been “made to feel an inconvenience” or had been confronted with staff who were “sceptical” as to whether assistance was really needed.Maynard said his “inbox and postbag overflows with complaints from those who have not received the level of service they are entitled to when seeking passenger assistance on the railway” and that disabled people “need to see the strong hand of the ORR” guiding improvements to assistance services.He said he wanted to see the regulator “wielding” its enforcement powers to “deliver justice” and acting as an advocate for disabled passengers by “challenging the industry at each and every opportunity”.Despite the research findings, a consultation on ORR’s plans for improvements and raising awareness of the schemes found 71 per cent of TUAG mystery shoppers said they would recommend the service to other people with the same impairment, while 85 per cent of Passenger Assist customers said they were satisfied or very satisfied with the service.ORR is calling on rail companies to do more to increase awareness of the assistance available, strengthen reliability, and ensure all staff receive better training.Stephanie Tobyn, ORR’s deputy director of consumers, said: “When travel assistance works as intended, passengers find it a good service, but clearly more needs to be done to make it more reliable and consistent.“A growing number of people with disabilities are travelling by train, and we want to make rail travel easier and more straightforward for them.“That’s why we’ve carried out this research and identified where the service can be strengthened.“We’re looking forward to working with industry and passenger groups to make improvements to this important service.”last_img read more

Neighborhood notes La Cocina cat yoga Joaquin Murrieta

first_img Email Address SPCA “Cuddle Me!” event on Oct. 13The SPCA is celebrating 150 years in San Francisco and will do so with a large outdoor event where you can sign up for free pet adoptions, yoga classes with your cat, paint your pet and more. There’s a “cuddle dome” where you can let puppies crawl all over you and there’s music provided by live bands along with a beer garden. This event is free, but requires an RSVP.An evening with Joaquin MurrietaIn the 1850s, author John Rollin Ridge wrote about a Mexican bandit named Joaquin Murrieta that operated in Gold Rush Era California. He was described as a Robin Hood-esque bandit that would later serve as the inspiration for Zorro, but there still remains some mystery as to whether or not Murrieta died as portrayed in Ridge’s book. The play by Teatro Latino de SF explores what happened later in Murrieta’s life and the injustices he fought against. The play runs every weekend until Oct. 21 and tickets start at $25. La Cocina’s San Francisco Street Food FestivalLa Cocina is kicking off the San Francisco Street Food Festival this Saturday at the Power Station in Dogpatch. Presale entry prices start at $6 and attendees can eat and drink to their heart’s delight between the hours of 11 a.m. and 7 p.m. More information available at Street Food Festival’s website.Paseo Artistico: Women & Indigenous ResistanceSpread across nine locations in the Mission, the Paseo Artistico art stroll will feature live music, exhibits, workshops and art classes. This month’s stroll focuses on artists of indigenous backgrounds and their art. More information at Paseo Artistico’s website.center_img Subscribe to Mission Local’s daily newsletterlast_img read more

KYLE Amor made a welcome return from injury in Sai

first_imgKYLE Amor made a welcome return from injury in Saints’ 46-22 win over Bradford on Friday.The 25-year-old prop forward played his first game in 11 weeks as his side stayed top of the tree.“It was good to be back and it’s nice that we have players coming back from injury now,” he said. “The important thing is we get a good run of games and make a stake for the Grand Final.“It was a game of two halves really and we were happy with how it went for 50-odd minutes. But we fell away and that gives us plenty to focus on in the next few weeks.“We were dominant and there wasn’t a way back for them, but in the end our effort wasn’t where it should have been and I would include myself in that too. It is something we can learn from as a group.“With all due respect to Bradford we have tougher days ahead and we can’t toss up efforts like that.“We’ve been top for most of the year and we want to stay there.”Saints next match sees them travel to London Broncos. Ticket details are here.last_img read more

SAINTS will have to wait another week to tieup th

first_imgSAINTS will have to wait another week to tie-up the League Leaders Shield after Warrington put them to the sword at Langtree Park.The Wolves made the best of their opportunities and their host’s defensive lapses to win 39-12.Saints showed glimpses with Paul Wellens laying on two great tries but they were simply second best throughout and now have to regroup ahead of a big match at Huddersfield next week.Nathan Brown made one change from the side that beat Leeds last week – Adam Swift coming in for Mark Percival.And it was the winger that gave his side a solid opening – kicking high for Matty Russell to collect.Saints then hit hard in defence and it paved the way for the opening try.Louie McCarthy-Scarsbrook put in a good drive on the right, then Paul Wellens combined with Anthony Laffranchi to put Shannon McDonnell under the posts.Warrington hit back when a mistake from a high ball and a fortuitous penalty saw Stefan Ratchford make the space to reply.The Wolves then forced a drop out – the set well fielded by Saints – but were given another 16 minutes in.That was lucky too, but Saints did the business, getting the ball dead on Gareth O’Brien’s chip.Simon Grix left the field on 17 minutes after what looked to be a serious leg injury but the disruption didn’t worry the Wolves as Michael Monaghan scooted over after an error in midfield.And with 16 to go in the first half it got worse as another mistake and penalty saw Gareth O’Brien ghost in on the angle.Saints were in self-destruction mode and another good break in the middle of the field was finished aplomb by Joel Monaghan.But with 10 minutes left in the first half Saints won their first penalty and set about putting some pressure on the Wire line.It paid dividends.Again, Wellens was the architect dancing through the middle, offloading to Manu who bade his time and stepped under the posts.Makinson with the extras.It was a timely boost and moments later Saints should have had a set right on Warrington’s line.The referee initially gave it, allowing Saints to set up for an attack, but then changed his mind which erased the momentum Brown’s team had created.Warrington gained a drop out from that set and Ritchie Myler hit a drop goal as the hooter went to give his side a 23-12 half time lead.Saints produced a solid first set in the second half and then forced a drop out but couldn’t find a way through.And they were punished when Richie Myler sold a massive dummy and glided over.The game then went away from Saints as another defensive mix-up – this time on a free play – handed Joel Monaghan his second.Saints toiled and another Wolves’ try was forthcoming.The attacking line looked good as it flew right through Turner and Hohaia but the latter’s pass was off target and Ryan Atkins collected to increase the advantage.It killed the game off as a contest and left Saints with a job to do on Friday at Huddersfield.Match Summary:Saints: Tries: McDonnell, ManuGoals: Makinson (2 from 2)Wolves:Tries: Ratchford, Monaghan. M, O’Brien, Monaghan. J (2), Myler, AtkinsGoals: Ratchford (4 from 6), O’Brien (1 from 1)Drop: Myler (1 from 1)Penalties: Saints: 3Warrington: 5HT: 12-23FT: 12-39REF: James ChildATT: 12,854Teams:Saints:38. Shannon McDonnell; 2. Tommy Makinson, 26. Matty Dawson, 4. Josh Jones, 5. Adam Swift; 6. Lance Hohaia, 17. Paul Wellens; 16. Kyle Amor, 9. James Roby, 18. Alex Walmsley, 10. Louie McCarthy-Scarsbrook, 14. Anthony Laffranchi, 3. Jordan Turner.Subs: 8. Mose Masoe, 11. Sia Soliola, 13. Willie Manu, 15. Mark Flanagan.Wolves:1. Matthew Russell; 5. Joel Monaghan, 4. Ryan Atkins, 6. Stefan Ratchford, 18. Rhys Evans; 20. Gareth O’Brien, 7. Richie Myler; 8. Chris Hill, 14. Michael Monaghan, 15. Ben Harrison, 23. James Laithwaite, 12. Ben Westwood, 13. Simon Grix.Subs: 9. Micky Higham, 10. Roy Asotasi, 11. Trent Waterhouse, 17. Ben Currie.last_img read more

Sheriffs office investigating after body found in Castle Hayne

first_img Details are limited at this time, they have been on scene for a couple of hours but would not say if they believe foul play was involved nor would they tell us the exact location where the body was located.The Sheriff’s Office expects to release more information Monday morning. NEW HANOVER COUNTY, NC (WWAY) – Detectives with the New Hanover County Sheriff’s office are investigating a death in Castle Hayne.Sheriff’s office Lt. Jerry Brewer confirmed with WWAY they are conducting a death investigation after responding to a dead body in a remote area in Castle Hayne.- Advertisement – last_img read more

Man arrested in Wilmington on multiple child sex crimes

first_img According to online records, Collier is charged with multiple counts of indecent liberties with a child, sexual offense with a child, and child abuse sex act.His bond is set at $250,000.We have reached out to the New Bern Police Department, but have not heard back. WILMINGTON, NC (WWAY) — Wilmington Police arrested a man wanted out of New Bern on multiple child sexual assault charges.Police arrested Joshua Collier on St. Andrews Drive Wednesday.- Advertisement – last_img

Woman accused of stabbing boyfriend

first_img Wilmington Police say Joshua Wamsley, 39, called 911 to report his girlfriend stabbed him during an argument.Police responded to the 300 block of South 15th Street and administered first aid. After investigating, they arrested Fahey and they charged Wamsley with assault on a female.Wamsley is also charged with possession of cocaine and possession of a controlled substance in prison/jail.Related Article: NC pair charged after unresponsive toddler reportedly ingests drugs Erica Fahey and Joshua Wamsley (Photo: New Hanover Co. Sheriff’s Office) WILMINGTON, NC (WWAY) — A man called 911 early Sunday morning after his girlfriend allegedly stabbed him.Erica Fahey, 33, is charged with assault with a deadly weapon inflicting serious injury.- Advertisement – last_img read more

Wilmington Jewish Film Festival to feature variety of films art show

first_img Sunday, April 28, 3 pmThe Last Suit (Spanish with English subtitles) Abraham, an 88-year-old Jewish tailor, travels from Buenos Aires to Poland to locate a friend who saved him from certain death at the end of World War II.  After seven decades without any contact, Abraham will try to keep his promise to return to Poland one day. Genre: DramaMonday, April 29, 7:00 pmHill Start (Hebrew and Arabic with English subtitles) In this comic drama Ora is in a coma as the result of a car accident. As her children and other family members try to help her regain consciousness viewers meet a cast of characters including plastic surgeons, a wheelchair-bound marathon coach, a tough private investigator, a yoga instructor, a sensitive belly dancer and a big star in the Arab cinema. Genre: ComedyWednesday, May 1, 7:00 pmNumbered (Hebrew with English subtitles) and several short films. The film is a collage of narratives and photographs of Auschwitz survivors who were tattooed with numbers in the camp.  The significance of these numbers to the survivors and their families leads to painful yet ultimately uplifting stories of thriving lives. Genre: DocumentaryRelated Article: Sixth annual Wilmington Jewish Film Festival kicks offSunday, May 5, 2:00 pmHeading Home: The Tale of Team Israel (English) A story of sports and patriotism, this film tells the story of Israel’s national baseball team competing for the first time in the World Baseball Classic.  Helped along by the “Mensch on the Bench”, the team discovers pride in representing Israel on the international stage. Genre: Documentary/Comedy/Sports.Q & A discussion with Steve and Eileen Kalish local residents who traveled with their son while he played for Team Israel after the screening.Sunday, May 5, 7:00 pm Golda’s Balcony, The Film (English) Actress Tovah Feldshuh gives a riveting performance as Golda Meir, portraying her life and her leadership of Israel during the fateful days of the 1973 Yom Kippur War.  The longest-running one-woman show in Broadway history comes to film – it is not to be missed! Genre: BiographyMonday, May 6, 7:00 pmPromise At Dawn (French with English subtitles) Follow the true story of French author Romain Gary as he recounts his life in this richly colorful tapestry of poetry and adventure under the influence of a very strong Jewish mother.  From his youth in Poland to fighting for France in WWll, this life story leads to a quiet and memorable ending. Genre: Biography/DramaWednesday, May 8, 7:00 pm 93Queen(English) Tenacious ultra-Orthodox women challenge the status quo of their patriarchal community to create New York’s first all-female ambulance corps, resulting in an ideological tug of war with the observant men in their Borough Park enclave, in this rousing story of female empowerment and cultural disruption. Genre: Documentary.Skype interview with Paula Eiselt, filmmaker, following screening.Festival passes to see all films are available for $75 but the fee increases to $85 starting, Monday, April 22.General admission for the Sunday, April 28, film and dinner is $20. Students with ID and Active Military is $14.General admission for all other films is $10. Students with ID and Active Military is $7. Individual tickets are available through the Thalian Hall Box Office.The festival is also partnering with Art in Bloom Gallery to present ‘Jewish Journeys,’ a visual art exhibit featuring paintings, sculpture and mixed media artwork. The exhibit will be April 25 – May 8 at the gallery located at 210 Princess Street in downtown Wilmington.For questions about the event, email info@wilmingtonjff.org WILMINGTON, NC (WWAY) — The 6th Annual Wilmington Jewish Film Festival returns next weekend and runs from April 28 – May 8.This year’s film festival will feature a number of films including ‘The Last Suit,’ ‘Hill Start,’ ‘Numbered,’ ‘Heading Home: The Tale of Team Israel,’ ‘Golda’s Balcony, ‘The Film,’ ‘Promise at Dawn,’ and ’93 Queen.’- Advertisement – last_img read more

Muscats arguments are racist – Graffitti

first_img <a href=’http://revive.newsbook.com.mt/www/delivery/ck.php?n=ab2c8853&amp;cb={random}’ target=’_blank’><img src=’https://revive.newsbook.com.mt/www/delivery/avw.php?zoneid=97&amp;cb={random}&amp;n=ab2c8853&amp;ct0={clickurl_enc}’ border=’0′ alt=” /></a> Moviment Graffitti has accused Prime Minister and Labour leader Joseph Muscat of using racist arguments during the debate with leader of the Nationalist Party Adrian Delia on the XTRA programme on TVM – the first political debate between the two leaders in this election campaign.During the programme, Muscat had said that he would like to see a community where the Maltese hold professional and skilled positions, while foreigners take on manual labour.Moviment Graffitti stated that Muscat said that the Maltese should not do certain tasks because he thinks of them as being as inferior, and therefore must be carried out by foreigners. The activists said that this speech should be condemned by anyone who has any leftist and socialist principles.During the programme, foreign workers in Malta, the environment, the construction sector, the tunnel between Malta and Gozo, corruption, the assassination of journalist Daphne Caruana Galizia and legislative amendments and reports on Malta were amongst the topics put under the lens.WhatsApp SharePrintlast_img read more

Santa Venera Murder father cries in court relatives console him

first_imgFacebookFacebook Shannon Mak’s father started crying in Court as the compilation of the case of against the 23-year-old Dutch national accused of murdering his daughter continued.30-year-old Shannon was murdered and found in the street in Santa Venera on the 3rd of August of 2018.Woman found with ‘slashed throat’, boyfriend arrestedSlashed ex’s throat after argumentWhen Dr Jonathan Joslin, the emergency doctor who went on the site where the body was discovered, took to the witness stand, he reported what he had seen on the scene, and it was at that point that the father starting sobbing with relatives gathering around him trying to console him.Dr Joslin described the horrific scene that he found in Triq il-Mastrudaxxi with the young woman lying on the ground half propped against the wall in between a parked car and a garden wall. He explained that her fingerprints on the garden wall prove that the victim had scrambled over the wall after she was stabbed, and then she died. The doctor also confirmed that after it was confirmed that the woman was clinically dead, the case was passed to the forensic experts.“Emotionless” – the Police description of the accused upon arrestTwo Police officials also testified during the hearing. They chronicled how it was the building’s caretaker that gave then the key to access the flat in Triq l-Istampaturi, which stands at just a few metres from where the victim was found. They explained that when they went into the converted garage, they found the suspect half asleep on the sofa. They also said that when they were arresting him, he stayed emotionless, calm and did not resist or ask any questions.Youth who slashed his girlfriend’s throat interrogatedHe had only rented his apartment a few days before the murder of his…The Court presided by Magistrate Simone Grech has been adjourned to June.WhatsApp SharePrint <a href=’http://revive.newsbook.com.mt/www/delivery/ck.php?n=ab2c8853&amp;cb={random}’ target=’_blank’><img src=’https://revive.newsbook.com.mt/www/delivery/avw.php?zoneid=97&amp;cb={random}&amp;n=ab2c8853&amp;ct0={clickurl_enc}’ border=’0′ alt=” /></a>last_img read more